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AI Voice Search Capital Floorplan Platform RBC MyAdvisor
Leadership & Impact Resume Get in touch
Senior Design Leader Strategy, Systems & AI

Design that
moves business. earns trust. scales teams. ships faster. changes minds.

With 18 years of experience shipping 0→1 platforms, I bridge the gap between design and engineering. I specialize in modernizing workflows by building prototypes in the repo and scaling tools like Claude Code to accelerate delivery.

10+ 0→1 product shipped
Any Scale From Startup to Enterprise.
Design Leader Strategy through execution.
AI Builder Applying AI to build with speed.
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Selected work · 3 case studies

Case Study 01

AI Voice Search

ACV Auctions · Natural-language vehicle search

Mobile Voice UX Search UX Sr. Design Leader
40% Faster voice search results
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Case Study 02

Capital Floorplan Platform

ACV Capital · Self-serve floorplan platform

B2B Fintech 0→1 Real-time Data Sr. Design Leader
83% Top-tier retention
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Case Study 03

MyAdvisor

RBC · Digital financial advice platform

Data Viz Advice UX Omnichannel Sr. Product Designer
68% Advisor adoption
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UX Leadership & AI Design

Building capability.
Delivering impact.

"UX is how businesses earn trust at scale. I lead UX as a strategic connector across Product, Engineering, and Business to drive adoption, retention, and growth."
01

Strategic Influence & UX Maturity

  • Elevate UX maturity from a service function to a strategic partner
  • Embed design early in discovery, turning assumptions into validated insights and reducing rework
  • Use qualitative and behavioral data to reduce risk and accelerate roadmap decisions
02

Future-Ready / AI & Innovation

  • Accelerate discovery with AI-assisted synthesis and sentiment analysis while preserving research quality
  • Partner with Engineering and Legal to ensure AI-powered experiences are ethical, transparent, and user-centric
  • Train the full design team on Claude Code and repo-based workflows, building AI fluency org-wide
03

Outcomes & Impact

  • Align design metrics directly with adoption, retention, and revenue
  • Lead demos and showcases connecting design to revenue, cost, and market impact
  • Critiques and co-design workshops maintain design quality without slowing delivery
04

Teams, Culture & Trust

  • Foster psychological safety and no-blame environments where teams surface risk early and learn fast
  • Develop "leaders of leaders" through structured coaching, storytelling, and stakeholder influence
  • Led Women@ACV to elevate women leaders as mentors through structured knowledge-sharing programs

Resume · Product Design Leadership

Margaux Kan

Senior Design Leader · 18+ years

LinkedIn margauxkan@gmail.com

*This résumé is provided for general reference. For specific roles, I tailor my résumé to closely match the job description, so the version a hiring manager receives may differ slightly in emphasis from what's shown here, while remaining fully accurate.

Professional experience

ACV Auctions

Senior Product Design Manager

2022 – 2026
  • Orchestrated an AI-driven Product Development Lifecycle (PDLC), partnering with Product and Tech leadership on best practices for AI-augmented design and engineering workflows, cutting design-to-engineering handoff times by 10–15%.
  • Drove AI adoption across the design org: trained the team on Claude Code and terminal-based workflows, authored adoption frameworks, led experimentation, and presented at AI summits.
  • Set UX strategy and the research, journey mapping, and prototyping practices my team applied across critical customer journeys, lifting CSAT 16%, driving a 72% attach rate for ACV Transport, and reaching 55% target attainment in Capital.
  • Partnered with VP-level Product and Engineering leadership to align on UX vision and investment through quarterly and annual roadmap reviews.
  • Led large-scale redesigns of the Transport Carrier Load Board and Capital Dealers Portal, shipping flagship customer-facing experiences and driving 6–9% YoY conversion across both business lines.
  • Managing five direct-report product designers across four customer journeys; hired and onboarded 3, ran quarterly performance reviews and career laddering.
  • Built and scaled design ops infrastructure: hiring funnel, career ladder, design system, and team rituals for a multi-domain design org.
  • Trained the team to use AI-powered analytics tools to analyze and interpret data, building stronger rationale for UX storytelling and greater design impact.
  • Fostered a strong design culture through coaching, 1:1s, design reviews, and curated learning, boosting engagement by 26%, design learnings by 20%, and review scores by 8% YoY.

ACV Auctions

Lead Product Designer

2019 – 2022
  • Directed end-to-end UX for the ACV Capital customer portal and ACV Single Inspection App, lifting inspection rates 15% and doubling ACV Capital growth.
  • Established core design craft: workshop facilitation, design systems, and user empathy as the foundation for product decisions.
Previous experience

Canada Life — Senior UX Designer

2018 – 2019

RBC Royal Bank — Senior Interaction Designer

2017 – 2018

BMO Wealth Management — UX Designer

2015 – 2017

Telus — Visual Designer

2014 – 2015

H2 Central — UX Designer

2013 – 2014

Brightworks Interactive — UX Designer

2011 – 2013

TC Media — Art Director

2010 – 2011

IQPC — Senior Designer

2008 – 2010

For previous work experience, see my LinkedIn.

Core competencies

Design Leadership & Team Scaling AI / LLM Workflow Integration Product Strategy & Roadmapping Design Ops & Systems User Research & Data-Driven Design Coaching & Career Development Accessibility (WCAG / AODA)

Design / AI tools

Figma Claude (Code & Desktop) Cursor Visual Studio Code GitHub Terminal-based AI workflows

Languages

English — fluent Cantonese / Mandarin — fluent

Education & certifications

OCAD University

Bachelor's — Design & Advertising

eCornell University

Business Communication

Interaction Design Foundation

AI for Designers

Interaction Design Foundation

UX Management: Strategy and Tactics

Nielsen Norman Group

The UX VP / Director

Scrum Inc.

Scrum Product Owner Certified

Scrum Inc.

Scrum Master Certified (SMC)

Google

Fundamentals of Digital Marketing

Case Study
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